Guest Relation Officer 562
| Job Type | Full Time |
|---|---|
| Job Function | Hotel-Tourism |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | High School or equivalent |
| Preferred Gender | Female |
| Age | 18 - 50 year old |
| Working Day | 6-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 25 Apr 2024 |
- Khmer,
- Khmer,
- Khmer,
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relation Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relation Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy (Microsoft word, excel, outlook,....)
- A customer-oriented and professional attitude
- An outgoing personality and good teamwork skill
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Interested candidates, please send your CV and Cover Letter with recent photo by using the contact below:
Address : #10, St 01, Village 13, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh
Email : hr@lecastleriverhotel.com
Phone Number : 078 999 466
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy (Microsoft word, excel, outlook,....)
- A customer-oriented and professional attitude
- An outgoing personality and good teamwork skill
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Interested candidates, please send your CV and Cover Letter with recent photo by using the contact below:
Address : #10, St 01, Village 13, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh
Email : hr@lecastleriverhotel.com
Phone Number : 078 999 466
| Company Name | Le Castle River Hotel & Apartment |
|---|---|
| Industry | Hotel-Resort-Travel |
| Location | #10, Sisowath Blvd, Village 13, Sangkat Srah Chak, Khan Daun Penh,Phnom Penh |
| Contact Person | Ranyboth Yi (Mr.) |
| Contact Number | 078999466 |
| Contact Email | hr@lecastleriverhotel.com |
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